Smarts SAM Adapter Remedy ARS: Can two SM_OBJ_* fields be combined in one Header Name "Description" in the remedy-fields-info.txt file?

Products

• VMware

Issue/Introduction

Symptoms:


Can two SM_OBJ_* fields  be combined in one Header Name "Description" field in the remedy-fields-info.txt used by Smarts SAM Adapter Remedy ARS?
Can combination values for two SM_OBJ_* fields be assigned to one Header Name "Description" field in the remedy-fields-info.txt file used by Smarts SAM Adapter Remedy ARS?

Can Smarts SAM Adapter Remedy ARS remedy-fields-info.txt file support specifying two possible values of SM_OBJ_* fields for the Header Name "Description" as in the following example that uses SM_OBJ_ElementName and SM_OBJ_EventName:

# ---------------------------------------------------------------------------------------------
# Header Name " Field # "Data " Maximum " Value ""Type " Length " "Format
# ---------------------------------------------------------------------------------------------
#EntryId " 1 " c " 15 " %NOT_USED% "
Submitter " 2 " c " 30 " %AR_SUBMITTER% "
Description " 8 " c " 128 " %SM_OBJ_ELEMENTNAME-%SM_OBJ_EventName% "

Environment

VMware Smart Assurance - SMARTS

Resolution

The Smarts SAM Adapter Remedy ARS remedy-fields-info.txt file does not support a single Header Name "Description" value carrying a combination of two SM_OBJ fields. The value is expected and must be a single SM_OBJ field.