Smarts Adapters: Smarts Adapter crashes with "Bad Host Address string" message; Can you use underscores ( _ ) in the hostname of the server running Smarts?

Products

• VMware

Issue/Introduction

Symptoms:


Can you use underscores in the hostname of the server running Smarts?
Does Smarts support the use of underscores in the hostname of the server running Smarts?


Smarts Adapter crashes when starting with message:

[02-Apr-2010 2:24:36 PM+280ms Ekaterinburg Daylight Time] t@4668 dmboot
NX-E-BADHOSTADDRSTRING-Bad Host Address string "Smarts_san_server".;
    in file "l:/FOUNDATION-7.2.0.X/18/smarts/clsapi/network/lib/NX_Resolver.c"
    at line 184

Environment

VMware Smart Assurance - SMARTS

Cause

With the DMT build 26 used with Smarts adapters, the underscore '_' cannot be used in the hostname of the Smarts Server.

Resolution

To work around this issue, remove the underscore from the hostname of the Smarts server. Underscore '_' in hostname is supported in a later DMT version. For more information, contact your EMC support representative or the EMC Customer Support Center and quote this solution ID.