Smarts SAM Global Console: Event properties view on notifications are grayed out in Global Console

Products

• VMware

Issue/Introduction

Symptoms:




Event properties view on notifications are grayed out in Smarts SAM Global Console
Event properties is missing on notification detail in Smarts SAM Global Console

Environment

VMware Smart Assurance - SMARTS

Cause

The admin user (ICS-User-admin) was changed to be part of the default profile (ICS-PROFILE-default-profile).

Resolution

To resolve this issue, do the following:

1. Use the dmctl command to verify the current profile as in the following example:
   
   <BASEDIR>/SAM/smarts/bin/dmctl  -s INCHARGE-SA get ICS_User::ICS-User-admin
   
   This command should return output similar to the following:
   
   Properties of ICS_User::ICS-User-admin:
       CreationClassName = ICS_User
             Description =
             DisplayName = admin
           LastChangedAt = 1184675433
                MemberOf = ICS_UserProfile::ICS-PROFILE-default-profile
                    Name = ICS-User-admin
             ServiceName =
                UserName = admin
                  enable = TRUE
   
   The admin user in the above example (ICS-User-admin) shows that it is part of the default profile (MemberOf=ICS-PROFILE-default-profile) .
   
    
2. To correct this profile, you need to make the admin user a member of the admin profile as follows:
   
   <BASEDIR>/SAM/smarts/bin/dmctl s <SAM_Domain> put ICS_User::ICS-User-admin::MemberOf ICS_UserProfile::ICS-PROFILE-admin-profile 
   
    
3. Log out and back in to the Global Console to apply the new admin profile settings.