Ionix SAM/Smarts SAM: Error "cannot attach to global manager. com.smarts.store.sm not found exception" observed when attempting to connect to the Service Assurance Manager Console

Products

• VMware

Issue/Introduction

Symptoms:




Unable to login through the Ionix/Smarts Service Assurance Manager (SAM)

The following error is seen when attempting to connect to the Ionix/Smarts Service Assurance Manager (SAM) Console:

cannot attach to global manager. com.smarts.store.sm not found exception

 

Cannot find the Ionix/Smarts SAM instance ICS_UserProfile::ics-PROFILE-<user>-profile when the following command is used:

dmctl -s INCHARGE-SA getI ICS_UserProfile

Environment

VMware Smart Assurance - SMARTS

Cause

User profiles from the SAM repository have been lost.

Resolution

To restore user profiles, the original SAM domain must be restored from backup, and the user profile data extracted and then imported into production SAM. To do this, the following actions MUST be done from the server running SAM.

1. Restore the original SAM repository (.RPS file) from a backup into a temp directory.
2. Rename the restored file to the following:
   
   <SAM>-RESTORE.rps
   
    
3. Copy <SAM>-RESTORE.rps into the following directory:
   
   <SAM>/smarts/local/repos/icf
   
    
4. Run the following command from <SAM>/smarts/bin to startup the <SAM>-RESTORE domain:
   
   ./sm_server -n <SAM>-RESTORE -c ics --output --ignore-restore-errors
   
    
5. Open a new command shell.
6. In the new command shell, run ./brcontrol to make sure that the domain has started and is registered with the broker.
7. Export the config data from the <SAM>-RESTORE by running following command:
   
   ./sm_config -s <SAM>-RESTORE export SAM-config-export.xml
   
   The above command will create a SAM-config-export.xml in the <SAM>/smarts/local/conf/ics directory.
    
    
8. Run the following command against the production SAM domain to import the config:
   
   ./sm_config -s <production SAM> import --force SAM-config-export.xml