Smarts IP: Instance such as a port in a Smarts IP domain has been set to managed, but the status of that instance is "UNKNOWN"

Products

• VMware

Issue/Introduction

Symptoms:




Instance such as a port in a Smarts IP domain has been set to managed, but the status of that instance is "UNKNOWN"
A device or topology element such as a port in a Smarts IP domain has been explicitly managed, but the device status is still set to UNKNOWN after sufficient time for a polling cycle to occur, but if the instance is rediscovered, the status is correct

Environment

VMware Smart Assurance - SMARTS

Cause

Although a port or domain instance in Smarts IP has been set to managed, the domain will have to be "reconfigured" in order for the instance to be added to the polling group.

Resolution

A domain reconfigure can be completed within the Domain Manager Administration Console by clicking the "reconfigure" button after applying the change to the management state. The reconfigure operation may take some time to complete, but after the reconfigure, the instance will be polled within the polling threshold (see Note statements).

Additional Information

To check the status of a reconfigure operation, see  Link Error: ("How do I check the status of a Smarts AM server reconfigure using dmctl?").
A reconfigure operation can also be completed from command line as shown in 11107 ("Smarts SAM: How do you invoke a 'reconfigure' operation in Smarts SAM from the command line?").