Smarts VoIP Availability Manager: Where I can find the VoIP AM enablement pack for Avaya/Cisco/Nortel?

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Where I can find the VoIP AM enablement pack for Avaya/Cisco/Nortel?

Environment

VMware Smart Assurance - SMARTS

Resolution

The Avaya Enablement Pack is installed from the media on which the EMC Smarts VoIP Availability Manager resides. It is installed into the same folder as VoIP Availability Manager. The EMC Smarts VoIP Availability Manager Installation Guide lists installation requirements and provides detailed installation procedures.

A separate feature license is required and must be installed in order to use the Avaya Enablement Pack. The name of the Avaya feature is AP_VOIP_AVAYA. After the Avaya Enablement Pack is installed and properly licensed, it starts whenever the VoIP Availability Manager is started. For example, here is the UNIX command for starting the VoIP Availability Manager:

/opt/InCharge/VoIP/smarts/bin/sm_service start ic-voip-server

When the VoIP Availability Manager starts, it loads the avaya.import file and probes the unitary computer systems in the VoIP environment for Avaya VoIP applications.