Smarts SAM/OI: Error messages in Smarts SAM/OI log file stating the domain could not open the audit log file.

Products

• VMware

Issue/Introduction

Symptoms:




Smarts Traps adapter is not processing traps
Smarts Traps adapter processes a few traps and then stops

Error messages in Smarts SAM/OI log file stating the domain could not open the audit log file

Smarts OI (Open Integration) or SAM server is core dumping on start up
 

Following message in OI log file or SAM log file:

Process received signal 25 (SIGXFSZ)

ICS-E-AUDIT_FILE_NEW_ALLOC-Audit entry file
    '/opt/InCharge6/SAM/smarts/local/logs/INCHARGE-OI.audit' had errors opening.
    Allocating new object.
 <SYS>-EFBIG-File too large

ICS-E-AUDIT_FILE_NEW_ALLOC-Audit entry file          
    '/opt/InCharge6/SAM/smarts/local/logs/INCHARGE-SAM.audit' had errors opening.          
    Allocating new object.      
  <SYS>-EOVERFLOW-Value too large for defined data type

Environment

VMware Smart Assurance - SMARTS

Cause

The audit file has reached the operating systems file size limit and can no longer be written to by the domain.

Resolution

Rename or remove the existing audit file.

Additional Information

Both the audit and archive files for Smarts SAM and OI need to be renamed or removed when their file size reaches the operating system limit.  These files can be found in the following directory:

<BASEDIR>/SAM/smarts/local/logs

The files are named <domain name>.audit and <domain name>.archive.  You can simply rename the files and they will be recreated the next time the domain needs to write to them.  See 7082  for more information.