New Smarts user unable to login or authenticate into Global Console and attach to a Domain Manager.

Products

• VMware

Issue/Introduction

Symptoms:




New user unable to login or authenticate into Global Console and attach to a Domain Manager
Unable to login global Console

Environment

VMware Smart Assurance - SMARTS

Cause

Authentication files serverConnect.conf or clientConnect.conf saved in incorrect case.

Resolution

Make sure that the new user is configured through Global Manager admin console first.

Verify the name of the Authentication files serverConnect.conf or clientConnect.conf is correct.  The file names are case sensitive.  If one or both files are named incorrectly, the system will return to the default set of authentication files provided during the initial installation.

Correct names:
<basedir>smarts/local/conf/serverConnect.conf
<basedir>/smarts/local/conf/clientConnect.conf