Smarts BIM: Existing Smarts SAM notifications are not propagating to BIM

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:




Existing Smarts SAM notifications not propagating to Smarts BIM
Smarts SAM Business Impact Manager (Smarts BIM) is not showing impacts on devices even though notifications are active

Environment

VMware Smart Assurance - SMARTS

Cause

Smarts BIM objects are calculated at the time that the notification is received by Smarts SAM. If Smarts BIM objects/groups are created after an event is received, no impacts will be calculated those existing events but only for those subsequently received.

Resolution

To recalculate BIM events so that existing notifications will show impacts on devices, run the following command:

BASEDIR\smarts\local\script\ics-reload-business.cmd impact