Smarts SAM: Existing notifications are not matching a newly created Smarts Service Assurance Manager (Smarts SAM) Escalation Policy

Products

• VMware

Issue/Introduction

Symptoms:




Smarts SAM: Existing notifications are not matching a newly created Smarts Service Assurance Manager (Smarts SAM) Escalation Policy
New Escalation Policy created in Smarts SAM is executing successfully for new notifications, but for existing notifications, the Escalation Policy does not execute

Environment

VMware Smart Assurance - SMARTS

Cause

This is expected behavior as per the design of the product.

Resolution

Notifications which NOTIFY after the Escalation Policy is created will match, but all notifications which NOTIFY before the escalation policy is created will not.