Smarts SAM: Receiving 'Session Disconnected' notifications between Smarts SAM or Smarts OI domain and INCHARGE-AM domain though Smarts SAM/OI not subscribed to INCHARGE-AM domain

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


How can I remove an unwanted subscription between Smarts SAM/Smarts OI and an INCHARGE-AM domain
How can I disable an IC Domain subscription


Receiving 'Session Disconnected' notifications between Smarts SAM or Smarts OI domain and INCHARGE-AM domain though Smarts SAM/OI not subscribed to INCHARGE-AM domain
Receiving Session Disconnected notifications between Smarts SAM and INCHARGE-AM domain

Smarts SAM domain is subscribed to an IP domain with a domain name different than INCHARGE-AM

Receiving Session Disconnected notifications between Smarts OI and INCHARGE-AM domain

Smarts OI domain is subscribed to an IP domain with a domain name different than INCHARGE-AM

Session Disconnected notifications for Smarts SAM - > INCHARGE-AM found in the Notification Log Console

Session Disconnected notifications for Smarts OI -> INCHARGE-AM found in the Notification Log Console

Environment

VMware Smart Assurance - SMARTS

Cause

By default, Smarts SAM and OI are configured to subscribe to a default domain named INCHARGE-AM.

Resolution

To resolve this issue, use the Global Manager Administration Console to disable the subscription from the INCHARGE-AM domain in both SAM and OI as follows:

1. Open the Global Manager Administration Console and connect it to SAM and OI domains.
2. For both domains, navigate to the folllowing:
   
   ICS Configuration -> IC Domain Configuration -> Domains -> INCHARGE-AM
   
    
3. With INCHARGE-AM selected, de-select the Enabled checkbox so that it is not checked and click Apply
4. Choose Configure -> Reconfigure Server. This will effectively remove the subscription between SAM/OI and INCHARGE-AM and will clear any Session Disconnected notifications for both SAM and OI domains.