VoyenceControl: Jobs and tasks stuck in "queued for execution" state

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:




Jobs and tasks stuck in "queued for execution" state.
"Pull after cut-thru"-type jobs are stuck in "queued for execution" state.

"Pull after Syslog"-type jobs are stuck in "queued for execution" state.

Environment

VMware Smart Assurance - NCM

Cause

The task numbers for cmd files created by the Healthcheck service are shorter than regular pull/push task numbers.  When unlinking the tasks for the Healthcheck it is possible to match a portion of other pull/push task numbers, accidentally removing those task files before they are started.  Those push/pull tasks are abandoned.

Resolution

The Healthcheck PERL script requires a slight modification to give it's task files unique task numbers:

1. On the Application server, change to the Voyence Healthcheck directory as follows:
   
   cd $Voyence_HOME/Healthcheck
   
    
2. Open the healthcheck.pl file for editing and locate the following line on or about line 97:
   
   $ID=time;
   
    
3. Modify the line to read as follows:
   
   $ID="01".time."0000";
   
    
4. Save your changes and close the file.
   
    
5. Restart the Healthcheck service:
   
   /etc/init.d/Healthcheck restart