VoyenceControl: Unable to start voyence service; Receive message "Device Server Service is already running"

Products

• VMware

Issue/Introduction

Symptoms:




Unable to start VoyenceControl voyence service

Receive the following error when trying to start VoyenceControl voyence service:

Device Server Service is already running...                [FAILED]

After stopping VoyenceControl voyence service, status still shows as running

Environment

VMware Smart Assurance - NCM

Cause

One or more of the child daemon processes under the voyence service is not stopping.

Resolution

To resolve this issue, you must determine which child daemon processes under the voyence service are still running, and manually stop them. This is done as follows:

1. Run ps afx on the server and look for the following process names:
   
   autodiscd
   cfgmgrd
   commmgrd
   evdispatchd
   syssyncd
   zebedee
   
    
2. For each one found, note its Process ID, or pid, and kill it (the pid is found in the first column of the command output, see Notes):
   
   kill -9 pid
   
    
3. If you find multiple processes, you can append them to the command:
   
   kill -9 pid [pid...]
    
4. Restart the voyence service (it is normal for it to report failure when stopping):
   
   /etc/init.d/voyence restart

 

Additional Information

Example ps afx output snippet from a healthy Combination Server:

16085 ?        S      0:00 /opt/voyence/bin/voyenced start
16086 ?        S      0:00  \_ zebedee -s -f /opt/voyence/conf/appServer.zbd
16087 ?        S<l    1:37  \_ syssyncd master
16089 ?        S      0:00  \_ cfgmgrd master
16090 ?        S      0:00 /opt/voyence/bin/voyenced start
16091 ?        S      3:24  \_ evdispatchd none
16092 ?        S<l    3:27  \_ syssyncd server
16093 ?        Sl     0:27  \_ autodiscd -r
16094 ?        Sl     6:55  \_ commmgrd -r
16098 ?        S      0:00  \_ zebedee -s -f /opt/voyence/conf/devServer.zbd