VoyenceControl: Unable to run cut-through sessions to devices

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:




Putty error:

Invalid port number

Command prompt error:

Unable to connect to localhost

Record cut-through error:

Tunnel has not yet been connected

Environment

VMware Smart Assurance - NCM

Cause

The /etc/hosts file was not configured correctly prior to install. The powerup.jnlp was populated with an incorrect IP addresses.

Resolution

1. vi /etc/hosts and make sure the file is configured in this example format:
   
   # Do not remove the following line, or various programs
   # that require network functionality will fail.
   127.0.0.1   localhost.localdomain   localhost
   10.1.2.3    voyence.lab.voyence.com voyence
2. vi /opt/voyence/ui/html/powerup.jnlp. Run a global search and replace, replacing localhost IPs with the outside IP of your VoyenceControl server:
   
   :%s/127.0.0.1/10.1.2.3/g
3. Restart all VoyenceControl services:
   
   service vcmaster restart
4. On your client machine, clear out your Java cache:
   
   Control Panel -> Java -> Delete Files... -> Check all boxes -> Click OK

Additional Information

You should also delete your web browser's Temporary Internet Files and Cookies.