Smarts NCM: Cannot remove Device from Smarts NCM System Administration interface; How do I remove devices that display in Network views but not in System Administration?

Products

• VMware

Issue/Introduction

Symptoms:


How do I remove devices from Smarts Network Configuration Manager (Smarts NCM) that display in Network views but not in System Administration interface?

How do I remove duplicate device from the Smarts NCM postgresql DB?

How to remove device from cflist file manually


Cannot remove Device that is not manageable from the Smarts NCM user interface
Device shows in network view within Smarts NCM application but does not show in system administration under devices

Receive error when attempting to remove device using Smarts NCM System administration

Environment

VMware Smart Assurance - NCM

Cause

There has been a previous attempt to remove device through the Smarts NCM user interface that was unsuccessful.

Resolution

If you are not able to remove  a device within the Smarts Network Configuration Manager user interface as described above, you will need to contact EMC Customer Services (CS) for assistance with manually removing the problem device. Open a Service Request (SR) with EMC Customer Services through the EMC Online Support site (http://www.support.emc.com) or by phone, and reference this solution ID in your SR.