A Storage vMotion of a virtual machine fails with a general system error: Storage VMotion Failed to copy one or more of the VMs disks

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• Storage vMotions fail with the error:
  

  A general system error occurred: Storage VMotion Failed to copy one or more of the VMs disks, Please consult the VM’s log For more details, looking For lines starting with “CbTMotion’. See the error stack For details on the cause of this problem
  
  Error Stack information:
  Disk clone Failed. Cancelling Storage vMotion,Storage vMotion clone operation Failed. Cause: The called Function cannot be performed on partial chains. Open the parent virtual disk

• The vmware.log file (located at /vmfs/volumes/Virtual_Machine_Storage_Path/Virtual_Machine/)contains entries similar to:
  

  MMM DD 05:36:58.449: Worker#0| DISKLIB-LIB : CREATE: "/vmfs/volumes/<Virtual Machine Storage Path>/<Virtual Machine>/<Virtual Machine>.vmdk" -- vmfs capacity=0 (0 bytes) adapter=Invalid cowGran=0
  MMM DD 05:36:58.451: Worker#0| DISKLIB-LIB : Failed to clone : The called function cannot be performed on partial chains. Open the parent virtual disk (5).
  MMM DD 05:36:58.451: Worker#0| CBTMotion: scsi0:1: Clone: copy operation failed: The called function cannot be performed on partial chains. Open the parent virtual disk
  MMM DD 05:36:58.451: Worker#0| CBTMotion: scsi0:1: failed to clone disk from <Virtual Machine>.vmdk to /vmfs/volumes/\<Virtual Machine Storage Path>/<Virtual Machine>/<Virtual Machine>.vmdk.
  MMM DD 05:36:58.451: Worker#0| CBTMotion: disk clone failed, aborting Storage VMotion.
  MMM DD 05:36:58.451: Worker#0| Msg_Post: Error
  MMM DD 05:36:58.451: Worker#0| [msg.cbtmotion.clonefail] Storage vMotion clone operation failed. Cause: The called function cannot be performed on partial chains. Open the parent virtual disk
  MMM DD 05:36:58.451: Worker#0| [msg.cbtmotion.disk.clone.failed] Disk clone failed. Canceling Storage vMotion.
  MMM DD 05:36:58.451: Worker#0| ----------------------------------------
  MMM DD 05:36:58.716: vmx| CBTMotion: Worker thread exited.

Environment

vCenter Server

vSphere ESXi

Cause

This issue occurs because the VMDK descriptor for the base disk has an incorrect parentCID value.

# Disk DescriptorFile

version=1
encoding="UTF-8"
CID=f7365fa0
parentCID=f7362355 < This is the incorrect parentCID for the base disk</FONT>

isNativeSnapshot="no"
createType="vmfs"

# Extent description
RW 20971520 VMFS "ABCD_1-flat.vmdk"

# The Disk Data Base
#DDB

ddb.adapterType = "lsilogic"
ddb.geometry.sectors = "63"
ddb.geometry.heads = "255"
ddb.geometry.cylinders = "1305"
ddb.uuid = "## ## ## ##-## ## ## ## "
ddb.longContentID = "########"
ddb.virtualHWVersion = "7"
ddb.deletable = "true"

 

 

Resolution

To resolve this issue:

1. Open an SSH session to the host the virtual machine is registered to. 
2. Navigate to the folder were the virtual machine resides.
   
   Example: cd /vmfs/volumes/virtual_machine_storage/Virtual_Machine_name/
   
   
3. Make a backup of the .vmdk file by running the command:
   
   cp Virtual_Machine_name.vmdk Virtual_Machine_name-backup.vmdk
   
   
4. Open the Virtual_Machine_name.vmdk file that was listed in the logs with a text editor. For more information, see Adding/Deleting/Editing a host entry on vCenter server or ESXi host using vi editor.
   
   Note: Ensure the file being opened does not look like <virtual machine>-<number>.vmdk as this is a snapshot and should not be treated the same way.
   
   
5. Search for the entry:
   
   parentCID= fxxxxxxx
   
   
6. Modify it if necessary to:
   
   parentCID=ffffffff
   
   
7. Save and close the .vmdk file.
8. Verify the virtual machine is now able to perform a Storage vMotion.