Upgrading to vRealize Operations 8.x fails with "Operation Failed. Please contact VMware Support"

Products

• VMware Aria Suite

Issue/Introduction

• Almost immediately after beginning the upload of the pak file, you receive the error "Operation Failed. Please contact VMware Support"
• The value for the "build" column in Admin UI shows unknown for one or more Aria Operations nodes in the cluster
• Running the command ls -la /etc/vmware shows a broken symbolic link in red text for the .buildInfo file

Environment

VMware vRealize Operations Manager 6.x

VMware vRealize Operations Manager 7.x

VMware Aria Operations 8.x

 

Resolution

This is a known issue affecting VMware vRealize Operations. Currently, there is no resolution.

Workaround:

To work around this issue:

If the cluster consists of multiple nodes:

1. Use a 3rd party SCP utility such as WinSCP (https://winscp.net/eng/download.php) or FileZilla (https://filezilla-project.org/download.php?type=client) to connect to another node in the cluster as root
2. Copy the /etc/vmware/.buildInfo file to your local workstation
3. Connect to the node(s) with the missing file, and copy the .buildInfo file from your workstation to  /etc/vmware/ directory
4. From SSH on the node(s) you've copied the file to, run the command service vmware-casa restart
5. Reload the admin UI to validate that the node(s) in question has the correct build number displayed
6. Re-attempt the upgrade

If the cluster consists of one node, please contact Broadcom Technical Support for assistance and reference this kb.