Backup fails due to Virtual Disk Development Kit (VDDK) licensing error

Products

• VMware

Issue/Introduction

Symptoms:

When the backup fails due to Virtual Disk Development Kit (VDDK) licensing error, you experience these symptoms:

• The backup software uses Virtual Disk Development Kit 5.5

• In the VixDiskLib.log file, on the backup software side, you see entries similar to:

5536 1728 YYYY-MM-DD TIME ### VixDiskLibVim: Error 3014 (listener error VmodlVimFaultInvalidLogin).

5536 1728 YYYY-MM-DD TIME ### VixDiskLibVim: Login failure. Callback error 3014 at 2482.

5536 1728 YYYY-MM-DD TIME ### VixDiskLibVim: Failed to load license manager.

5536 1728 YYYY-MM-DD TIME ### VixDiskLib: Error occurred when obtaining NFC ticket for: [DATASTORE_NAME] VM_FOLDER/VIRTUAL_DISK_NAME.vmdk. Error 3014 at 3707.

Cause

Resolution

This issue is resolved in Virtual Disk Development Kit version 5.5.3, available at VMware Downloads.

For more information, see VDDK 5.5.3 Release Notes.

Open call with no-license error section and engage your backup software vendor, for more details on how to upgrade the VDDK library.

Additional Information

VDDK (Virtual Disk Development Kit) のライセンスエラーでバックアップに失敗する