"VMware Identity Service bootstrap failed - VMIdentity firstboot error" while upgrading Windows VC from 6.5 to 6.7 fails if RSA is configured
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Article ID: 302056
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Updated On:
Products
VMware vCenter Server
Issue/Introduction
Symptoms: While upgrading from vCenter Server 6.5 to 6.7, fails with VMIdentity firstboot error "VMware Identity Service bootstrap failed." if RSA is configured.
Resolution
This issue is resolved in vSphere 6.7 U1, available at VMware Downloads.
Workaround: To workaround this issue:
Disable RSA from sso-config on 6.5.x.
Connect to PSC using jXplorer and navigate to local->Services->Identitymanager->Tenants->vsphere.local. Delete "RSAAgentConfigurations".
Once the upgrade is complete, create the missing directory C:\ProgramData\VMware\vCenterServer\cfg\sso.
Reconfigure RSA as it was before using sso-config.