Cannot change the [email protected] password after upgrading from vCenter Server 5.1 to 5.5

Products

• VMware

Issue/Introduction

Symptoms:

After upgrading your vCenter Server or vCenter Server Appliance to vSphere 5.5, you experience these symptoms:

• You are unable to change the password of the [email protected].
• Changing the password of the [email protected] fails.
• When reviewing the [email protected] account information in the vSphere Web Client, all fields are grayed out.
• When logged in with the [email protected] account to the vSphere Web Client, the option to Change Password... is grayed out.

Resolution

This issue is resolved in vCenter Server 5.5.0a and the vCenter Server Appliance 5.5.0a. For more information about this version, see the VMware vCenter Server 5.5.0a Release Notes. You can download the latest release from the VMware Download Center.

To work around this issue on vCenter Server 5.5 GA (Build Number 1312298) and vCenter Server Appliance 5.5GA (Build Number 1312297), use the vdcadmintool service tool to regenerate the [email protected].

For the vCenter Server:

1. Log in to the vCenter Server with a domain administrator account. If vCenter Single Sign-On is installed separate from the vCenter Server, log into the vCenter Single Sign-On server.
2. Open an elevated command prompt. For more information, see Opening a command or shell prompt (1003892).
3. Navigate to the vmdird directory with this command:
   
   c:\>cd Program Files\VMware\Infrastructure\VMware\CIS\vmdird
   
   
4. Open the vdcadmintool service tool with this command:
   
   c:\Program Files\VMware\Infrastructure\VMware\CIS\vmdird>vdcadmintool.exe
   
   This console loads:
   
   ===============================
   Please select:
   0. exit
   1. Test LDAP connectivity
   2. Force start replication cycle
   3. Reset account password
   4. Set log level and mask
   5. Set vmdir state
   ===============================
   
   
5. Press 3 to enter the Reset account password option.
6. When prompted for the Account DN, enter:
   
   cn=administrator,cn=users,dc=vSphere,dc=local
   
   
7. A new password is generated. Use this password to log into the [email protected] account.
   
   Note: Review the password to ensure it is compliant with VMware's list of unsupported characters. For more information on the list of unsupported characters, see vSphere 5.5 Single Sign-On [email protected] password issues (2060637). If the password generated is not compliant, perform the generation process again.
   

For the vCenter Server Appliance:

1. Connect to the vCenter Server Appliance via SSH. For more information, see Enable or Disable SSH Administrator Login on the VMware vCenter Server Appliance in the vCenter Server and Host Management Guide.
2. Open the vdcadmintool service tool with this command:
   
   /usr/lib/vmware-vmdir/bin/vdcadmintool
   
   This console loads:
   
   ================================
   Please select:
   0. exit
   1. Test LDAP connectivity
   2. Force start replication cycle
   3. Reset account password
   4. Set log level and mask
   5. Set vmdir state
   ================================
   
   
3. Press 3 to enter the Reset account password option.
4. When prompted for the Account DN, enter:
   
   cn=administrator,cn=users,dc=vSphere,dc=local
   
   
5. A new password is generated. Use this password to log in to the [email protected] account.
   
   Note: Review the password to ensure it is compliant with VMware's list of unsupported characters. For more information on the list of unsupported characters, see vSphere 5.5 Single Sign-On [email protected] password issues (2060637). If the password generated is not compliant, perform the generation process again.

Additional Information

To be alerted when this document is updated, click the Subscribe to Article link in the Actions boxOpening a command or shell prompt
vSphere Web Client ドロップダウン メニューから [email protected] のパスワードを変更できない
vCenter Server 5.1 から 5.5 にアップグレードした後に [email protected] のパスワードを変更できない
从 vCenter Server 5.1 升级到 5.5 之后无法更改 [email protected] 密码