SDDC Manager precheck fails with the error: 'Check for password validity of all the credentials utilized during VxRail Manager upgrade'

Products

• VMware Cloud Foundation

Issue/Introduction

The VxRail Manager Password Validity precheck fails with the error:

Check for password validity of all the credentials utilized during VxRail Manager upgrade

Environment

VMware Cloud Foundation 5.x

Cause

VxRail manager name for the management domain in SDDC Manager platform database is not matching with VxRail Manager VM name in the vCenter inventory.

Resolution

Synchronize the VxRail Manager name in the SDDC Manager database with the VM name in the vCenter inventory by following these steps:

1. Identify and record the exact VxRail Manager VM name as it appears in the vCenter inventory.
   
   
2. SSH to SDDC Manager as vcf, then su - to root
   
   
3. Retrieve the VxRail Manager list from the SDDC Manager inventory using the following query:
   psql -h localhost -U postgres -d platform -c "select * from vx_manager;"
   
   
4. Compare the Vxrail Manager VM name from the output with the name recorded from the vCenter inventory. If there is a mismatch, use the following step to update the record:
   psql -h localhost -U postgres -d platform -c "update vx_manager set vm_name='<vm-name-of-vxrail_manager>' where id='<vxrail_manager_id>';"
   
   
5. Re-run the query from step 3 to verify that the VM name now matches the vCenter inventory.
   
   
6. Reattempt to run the prechecks.