After installing CA Spectrum an error shows noting "The program can't start because the libPort.dll is missing from your computer."

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

After installing CA Spectrum on Windows, when a user tries to launch the Spectrum Control Panel, an error shows noting "The program can't start because the libPort.dll is missing from your computer."

Environment

Release: 10.x
Component:

Cause

The problem is that the Windows operating system does not re-read the environment variables and incorporate them when requested by the CA Spectrum installer without a new login. As a result, some DLLs are not loaded into the required library path.

Resolution

The solution is to either log out and log back in or reboot the system.