vCenter Server 中出现“VCSServiceManager 组件安装失败 (Installation of component VCSServiceManager failed)”错误

Products

• VMware vCenter Server

Issue/Introduction

权宜措施是在 vCenter Server 上禁用 Syslog Collector 服务。

Symptoms:
免责声明：本文为 "Installation of component VCSServiceManager failed” error in vCenter Server (2138957) 的翻译版本。尽管我们会不断努力为本文提供最佳翻译版本，但本地化的内容可能会过时。有关最新内容，请参见英文版本。

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升级 vCenter Server 6.0 失败，并出现以下错误：

VCSServiceManager 组件安装失败，错误代码为“1603”。查看日志以了解更多详细信息 (Installation of component VCSServiceManager failed with error code '1603'. Check the logs for more details)

注意：有关其他症状和日志条目，请参见“Additional Information”部分。

Environment

VMware vCenter Server 6.0.x

Resolution

此问题在 vCenter Server 6.0 Update 3 中已解决，请访问 VMware Downloads 下载。

要临时解决此问题，请在 vCenter Server 上禁用 Syslog Collector 服务，然后再重试升级。

Additional Information

您还会遇到以下症状：

• 在 %TEMP%\vminst.log 文件中，您会看到类似以下内容的条目：

vcsInstUtil-3018519| I: RunFirstLastUpdateboot: Successfully ran boot script: "C:\Windows\system32\cmd.exe /S /C" "C:\Program Files\VMware\vCenter Server\bin\run-updatebootrb-scripts.bat"""

vcsInstUtil-3018519| I: Leaving function: VM_RunUpdateBoot

vcsInstUtil-3018519| E: wWinMain: MSI result of install of "install_drive:\vCenter-Server\Packages\vcsservicemanager.msi" may have failed: 1603 (0x00000643)

vcsInstUtil-3018519| E: LaunchPkgMgr: Operation on vcsservicemanager.msi appears to have failed: 1603 (0x00000643)

vcsInstUtil-3018519| I: PitCA_MessageBox: Displaying message: "Installation of component VCSServiceManager failed with error code '1603'. Check the logs for more details."

• 在 firstboot\run-updateboot-scripts.log 文件中，您会看到类似以下内容的条目：

Service: vmsyslogcollector, Action: start

State for service vmsyslogcollector: STOPPED

Unable to start service vmsyslogcollector, Exception: {

"resolution": null,

"detail": [

{

"args": [

"vmsyslogcollector"

],

"id": "install.ciscommon.service.failstart",

"localized": "An error occurred while starting service 'vmsyslogcollector'",

"translatable": "An error occurred while starting service '%(0)s'"

}

],

"componentKey": null,

"problemId": null

}

ERROR run-updateboot-scripts Failed to start all services. RC=1. Details:

• 在 C:\ProgramData\VMware\vCenterServer\logs\vmware-vpxd\vpxd.log 中，您会看到 vpxd 失败并显示以下错误：

panic vpxd[16708] [Originator@6876 sub=Default]

-->

--> Panic: SSLLoadSharedLibraries: Failed to load OpenSSL libraries. libdir is (null)

-->

注意：如果 vCenter Server 升级后，Syslog Collector 服务无法启动，请将 %PROGRAMDATA%\VMware\vCenterServer\cfg\vmsyslogcollector\config.xml 文件替换为有效的 config.xml。

本知识库文章随附了有效的 config.xml 文件。编辑此文件中的以下条目以包含 vCenter Server FQDN：

<serviceAddress>VC_FQDN</serviceAddress>

VC_FQDN

"Installation of component VCSServiceManager failed” error in vCenter Server