Service instances are shown as Unknown instead of Service Name offering in Apps Manager

Products

• VMware Tanzu Application Service for VMs

Issue/Introduction

You login at Apps Manager and you target one of the orgs and space and you noticed under services that one of the Service Offerings Name is shown as Unknown. Sample page below:



On this example all Redis Services are shown as "Unknown". You try to click on of the "Unknown" services and you also get an error: TypeError: Cannot read properties of undefined (reading 'name')

Environment

Product Version: 2.13

Resolution

Here are some workaround for this issue:

1. Check first if this is only happening in Apps Manager. Use the cf cli to get details on the "Unknown" services and run cf service <service-name> and check for successful response


2. Check if the service offering can be seen in marketplace. cf target -o org -s space where the Unknown service resides then do cf marketplace. You notice that the Redis Service Offering is not shown


3. The issue is caused when a service offering is disabled. You can resolve this by cf enable-service-access -b broker -p plan -o org

Note: As of Tanzu Application Service version 4.0.8 and prior versions does not contain a fix. A bug fix story has been opened and waiting to be assessed.