Examine the
diagnostic_report.json file
- Download the Support Bundle from Ops Manager
- Find it in the Ops Manager GUI (click login ID drop-down menu in upper right corner, choose Settings, Advanced Options in the left column, then the View Diagnostic Report button)
Check the versions of installed Tanzu Application Service (
cf):
{
"name": "cf",
"version": "2.11.10",
"stemcells": [
{
"filename": "bosh-stemcell-621.183-azure-hyperv-ubuntu-xenial-go_agent.tgz",
"os": "ubuntu-xenial",
"version": "621.183"
}
]
},
and Spring Cloud Services (
p_spring-cloud-services):
{
"name": "p_spring-cloud-services",
"version": "3.1.19",
"stemcells": [
{
"filename": "bosh-stemcell-621.183-azure-hyperv-ubuntu-xenial-go_agent.tgz",
"os": "ubuntu-xenial",
"version": "621.183"
}
]
},
If TAS is 2.11.x, then check whether SCS is between 3.1.0 and 3.1.19. If so, then they will need to upgrade to Spring Cloud Services version 3.1.20, which now has Tanzu Application Service v2.11.x support.