EEM error EE_AUTHFAILED Authentication Failed

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

While trying to login to EEM, I receive the following error message:

 

EE_AUTHFAILED Authentication Failed

ISE_BACKENDDOWN backend is down

 

When I run "dxserver start all", I receive the error:

 

itechpoz inconsistent

 

Problem can be related to remaining files under %DXHOME%\pid directory

 

The solution is to proceed by the following steps to resolve the issue

 

1.    Open a command prompt window and type:

 

dxserver stop all

 

This step is not necessary if dxserver does not run

 

2.    Then go to %DXHOME%\pid directory and remove all the  files under that directory

 

3.    Then restart dxserver by using the following command:

 

dxserver start all

 

Problem was resolved by applying the solution.

 

Environment

Release:
Component: ATSEEM