Scope of Support for Compliance Scanner for VMware Tanzu

Products

• VMware Tanzu Application Service for VMs

Issue/Introduction

This document is meant to be a practical guide to help understand what is and is not covered by Tanzu Support for customers using Tanzu Compliance Scanner that are covered by Tanzu Support. This document is intended to provide a basic outline and cover some common concrete examples of services that are in and out of the scope of support provided by Tanzu.

This document is not a legal document, see the disclaimer below. If you are looking for the official documents, please see Support Offerings, Support Terms and Conditions, and Support Lifecycle.

Resolution

In Scope

The following items are examples of tasks which are covered by Tanzu Support:

	In Scope
Installation	Yes
Usage & Configuration	Yes
Running Scans & Collecting Results	Yes
Bug reporting	Yes
Bug Fix	Yes [1]

Out of Scope

The following items are examples of tasks which are not covered by Tanzu Support:

	In Scope
Reading and interpreting the scan results	No
Creating a custom scan benchmark	No
Third-party or community projects and add-ons	No
Forked, modified or custom compiled versions of Compliance Scanner	No
Best practices for Application architecture, design, guidance (contact PDE/PA)	No

[1] - Bug fixes are prioritized by Tanzu Engineering with input from Tanzu Support and our customers. There is no guarantee of an immediate fix & Tanzu Support retains the right to close out support tickets if a fix is not immediate.

Additional Information

Disclaimer

The Information in this FAQ is not promised or guaranteed to be correct, current, or complete and this FAQ may contain technical inaccuracies or typographical errors. Tanzu by Broadcom assumes no responsibility (and expressly disclaims responsibility) for updating this FAQ to maintain current information or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any products, services or other matters described in this FAQ. Tanzu by Broadcom provides no assurances that any reported problems will be resolved by Tanzu by Broadcom, even if Tanzu by Broadcom elects to provide information with the goal of addressing a problem. ALL INFORMATION, SOFTWARE, PRODUCTS, MATERIALS, AND SERVICES PROVIDED IN THIS FAQ ARE PROVIDED “AS IS” AND “WITH ALL FAULTS” WITH NO WARRANTIES OR GUARANTEES OF ANY KIND. Tanzu by Broadcom EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, STATUTORY OR OTHER WARRANTIES, GUARANTEES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE AND NON-INFRINGEMENT OF PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS, AND WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Tanzu by Broadcom MAKES NO WARRANTY THAT THE INFORMATION IN THIS FAQ WILL MEET YOUR REQUIREMENTS OR THAT THIS FAQ WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR FREE OR THAT THE SERVICES WILL MEET (OR ARE DESIGNED TO MEET) YOUR BUSINESS REQUIREMENTS.