Data Services Manager(DSM): What do I need to open a support ticket with DSM support

Products

• VMware Data Services Manager

Issue/Introduction

What information is required to open a DSM support ticket?

Environment

Product Version: 1.4

Resolution

Please supply a full detailed problem description, explaining what you were performing when the issue occurred. 

Then generate a log bundle that will capture the issue and upload this to the service request you open. 

HOW TO GENERATE A DSM PROVIDER LOG BUNDLE.

A log bundle can be created by accessing the DSM GUI and under system logs, create a log bundle. You can then download them directly from this page.



For agent-type issues, for example "onboarding":

• connect to the agent by SSH
• navigate to this location /log/tdm/
• tar up the contents of the "tenant" directory
• using SCP or WinSCP for Windows, download the tar file locally and upload it to the service request.

 

cd /log/tdm/
tar -zcvf agentlogs.tar.gz tenant

 

Log locations

Agent logs	/log/tdm/tenant/*
Provider logs	/var/log/tdm/provider/*