Scope of Support for VMware Tanzu Build Service
Article ID: 297255
Updated On:
Products
Issue/Introduction
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Resolution
In Scope
The following items are examples of tasks which are covered by VMware Support:
| In Scope | |
|---|---|
| Installation | Yes |
| Usage & Configuration | Yes |
| Kubernetes Set Up & Configuration | Yes [1] |
| Diagnosis of Build Problems | Yes [2] |
| Tanzu Stack Images | Yes |
| Installation, configuration and usage of the Stack operator | Yes [3] |
| Bug reporting | Yes |
| Bug Fix | Yes [4] |
Out of Scope
The following items are examples of tasks which are not covered by VMware Support:
| In Scope | |
|---|---|
| Debugging custom code/applications | No |
| Load/Performance/Stress Testing of Tanzu Build Service | No |
| Third-party products and add-ons | No |
| Community and custom buildpacks | No |
| Forked, modified or custom compiled versions of Tanzu Cloud Native Buildpacks | No |
| Best Practices for Application architecture, design, guidance | No [5] |
[1] - Yes, but only when VMware Tanzu Kubernetes Grid is being used. If the Kubernetes cluster being used was installed using another vendor's tools, then it is out of scope and not supported.
[2] - VMware Support will assist in troubleshooting failed builds but is not responsible for resolving failed build issues, unless the problem is within Tanzu Build Service, kpack or a supported Cloud Native Buildpack.
[3] - VMware Support will support the Stack operator and process of creating stack images. Customer may reach out to the VMware Tanzu Services team if they need more help creating custom stacks.
[4] - Bug fixes are prioritized by VMware Tanzu Engineering with input from VMware Support and our customers. There is no guarantee of an immediate fix & VMware Support retains the right to close out support tickets if a fix is not immediate.
[5] - VMware Support can help to troubleshoot specific installation issues or answer questions. It is out of scope for VMware Support to provide guidance around your environment, design and installation architecture. Please reach out to the VMware Tanzu Services team for help in these areas.
Additional Information
Disclaimer
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