Greenplum Database binary install to segments fails when using gpseginstall "GLIBC_2.14' not found"

Products

• VMware Tanzu Greenplum

Issue/Introduction

Symptoms:
Installing Greenplum binaries on the segment servers using gpseginstall fails with the error below:
 

[gpadmin@pivtest1 ~]$ /usr/local/greenplum-db-5.17.0/bin/gpseginstall -f /home/gpadmin/gpconfigs/hostfile-exkeys
Cannot import modules. Please check that you have sourced greenplum_path.sh. Detail: /lib64/libc.so.6: version `GLIBC_2.14' not found (required by /usr/local/greenplum-db-5.17.0/lib/python/Crypto/Cipher/DES3.so)

Environment

Cause

This issue occurs if the incorrect Greenplum binaries were downloaded for the RedHat OS version. In this instance, RHEL6 is the OS version. The GPDB RHEL7 binary version was installed on the Master and was also attempting to install on the segments.

Resolution

To resolve this issue, remove the RHEL7 binary. Then download and install the correct GPDB binary version for the relevant OS version. 

 

If you are using the RPM version, you will need to remove the RHEL7 RPM version with the following command:

rpm -e file_name

Now install the RHEL6 version.