Error occurs while running ipmitool or ipmiutil: "Could not open device at /dev/ipmi0 or /dev/ipmi/0 or /dev/ipmidev/0"

Products

• VMware Tanzu Greenplum

Issue/Introduction

Symptoms:

While ipmitool or ipmiutil commands are running, the system is unable to identify the file and the driver. This causes the following error to be reported:

[root@mdw ~]# ipmitool sdr type Memory
Could not open device at /dev/ipmi0 or /dev/ipmi/0 or /dev/ipmidev/0: No such file or directory
Get Device ID command failed
Unable to open SDR for reading

Environment

Resolution

You can workaround the problem by following the steps below:

1. Load the driver:

[root@mdw ~] modprobe ipmi_devintf

2. Check to see whether the driver has been loaded:

[root@smdw ~]# lsmod | grep -i ipmi 
ipmi_devintf 7729 2

3. Execute the ipmitool or ipmiutilcommand to verify that they have been executed successfully
 

4. [Optional] If ipmitool or ipmiutil does not work after loading the drivers, try restarting the ipmi server using the command below:

[root@smdw ~]# service ipmi restart
Stopping all ipmi drivers: may be in use [FAILED]
Starting ipmi drivers: [ OK ]

5. Restart dial home services to ensure that all the dial home alerts are sent to SYR. 


Note: If the issue persists, please contact Pivotal Support for further assistance.