Greenplum Command Center hangs loading with progress bar at 100% after install or upgrade

Products

• VMware Tanzu Greenplum

Issue/Introduction

Symptoms:

Debugging

Using chrome right click on the gpcc page and choose "inspect element" ( firefox Tools -> web developer -> web console ).  The following errors might be displayed: 

Environment

Cause

GPCC is attempting to download flash artifacts from adobe.com. It is failing because the GPCC node does not have access to the internet.

Resolution

Fixed in GPCC 1.2.2.3 and will be in the release notes

Workaround 1

Allow the GPCC node to have access to adobe.com by ensuring connectivity and adobe.com is DNS resolvable. 

Workaround 2

1. Manually download the adobe dependency files to /usr/local/greenplum-cc-web/www/static on the server that has GPCC installed.

wget http://fpdownload.adobe.com/pub/swz/tlf/2.0.0.232/textLayout_2.0.0.232.swz
wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/sparkskins_4.6.0.23201.swz
wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/spark_dmv_4.6.0.23201.swz
wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/spark_4.6.0.23201.swz
wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/mx_4.6.0.23201.swz
wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/framework_4.6.0.23201.swz
wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/charts_4.6.0.23201.swz
wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/advancedgrids_4.6.0.23201.swz
wget http://fpdownload.adobe.com/pub/swz/flex/4.6.0.23201/osmf_1.0.0.16316.swz