Registration email not received after signing up for Pivotal Web Services

Products

• Services Suite

Issue/Introduction

This article discusses some of the common reasons for not receiving the sign on verification email from PWS.

Environment

Resolution

Upon signing up for Pivotal Web Services (PWS), your email address will first need to be verified. You should receive an email from PWS to the registered email address to complete the PWS signup process. The email will contain a verification link; you must click on the link to complete your signup.

Here are some common reasons for missing the verification email and steps to follow to resolve the problem:
 

1. Mistyped or incorrect email address. Please double check the email address that you have entered. If you are not sure if you typed the correct email address, always initiate the registration process a second time by double checking the email address. 
    
2. SPAM folder. If you are using email clients like Thunderbird or MacMail, they have a SPAM filter built into it. While we do our best to ensure the outgoing email does not look like SPAM, sometimes the email clients will accidentally classify the registration email as SPAM.  
    
3. Corporate SPAM filter/Compliance Policy. Some corporations, businesses and universities provide SPAM filtering through a dedicated device, which intercepts incoming emails and moves potential SPAM into a separate queue. This happens at the SMTP server level. If you are unable to find the verification email in your inbox, we suggest you contact your IT department. They should be able to review the inbound logs and further investigate the reason why the verification email was not delivered to your inbox. Please advise them to search the logs for emails coming from [email protected] or [email protected], which are the addresses for our verification/registration email.

If you have checked the items above, it is also worth mentioning that while most emails arrive within seconds, it may be delayed, and the process may take significantly longer. We recommend waiting for 30 to 60 minutes to see if the email has just been held up for its delivery. If after that time, if you have still not received the email, please let us know by opening a ticket with [email protected].

Additional Information

https://community.pivotal.io/s/article/Missing-Verification-Code-to-Complete-the-Sign-Up-Process