After a CA Client Automation installation, Content Import Client does not work properly

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

In case the CIC component is not properly installed below could be one of the causes:

- If you do not find LOG files under CA\SC\CIC directory

- If you do not find the config.xml file under CA\SC\CIC\BIN directory

- If the config.xml file has a size equal to 0 KB 

 

Environment

CA Client Automation - All versions

Resolution

You can try to reinstall the CIC component applying the below steps:

1. Uninstall CIC from Add Remove programs.                                  

2. Delete the SC\CIC directory if there are still references after the uninstall.  

3. Delete the following registry keys:                      

HKLM\SOFTWARE\Wow6432Node\ComputerAssociates\CIC              

HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{FA98151D-89CE-4241-AFEA-C81B545DD95D}

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\D15189AFEC981424FAAE8CB145D59DD5

HKEY_CLASSES_ROOT\Installer\Products\D15189AFEC981424FAAE8CB145D59DD5                                                 

4. Run SetupCIC.exe from the WindowsProductFiles_x86\CIC folder available in the Client Automation DVD 1 image.

Once the reinstallation is completed other activities are requested to test the CIC functionalities. Please refer to the technical document below to learn more about it.

Basic Content Import Client Support and Troubleshooting Playbook. Article ID: 9540