Scope of Support - Spring Cloud Gateway for VMware Tanzu
Article ID: 294492
Updated On:
Products
Issue/Introduction
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Resolution
In Scope
The following items are examples of tasks which are covered by Tanzu Support:
| In Scope | |
|---|---|
| Installation of Spring Cloud Gateway Tile | Yes |
| Usage & Configuration of Spring Cloud Gateway Tile & Services | Yes |
| Diagnosis of issues when using Spring Cloud Gateway | Yes |
| Production Spring Cloud Gateway Performance troubleshooting | Yes [1] |
| Bug reporting | Yes |
| Bug fix | Yes [2] |
Out of Scope
The following items are examples of tasks which are not covered by Tanzu Support:
| In Scope | |
|---|---|
| Performance analysis of target applications | No [1] |
| Debugging custom code/applications | No |
| Load/performance/stress testing of Spring Cloud Gateway | No [3] |
| Third-party or community projects and add-ons | No |
| Forked, modified or custom compiled versions of Spring Cloud Gateway | No |
| Best practices for application architecture, design, guidance | No [4] |
[1] - This covers troubleshooting of performance issues within Spring Cloud Gateway itself, not with target application (i.e. applications receiving requests from Spring Cloud Gateway).
[2] - Bug fixes are prioritized by Tanzu Engineering with input from Tanzu Support and our customers. There is no guarantee of an immediate fix & Tanzu Support retains the right to close out support tickets if a fix is not immediate.
[3] - Tanzu Support cannot help you with the direct performance or load testing of Spring Cloud Gateway (i.e. load testing outside of a production application context). Please direct direct performance testing efforts and results to the appropriate developer communities.
[4] - Tanzu Support cannot help you with the design and architecture of your application and microservices. Tanzu customers looking for help in this area should reach out to their PDE
Additional Information
Disclaimer
The Information in this FAQ is not promised or guaranteed to be correct, current, or complete and this FAQ may contain technical inaccuracies or typographical errors. Tanzu by Broadcom assumes no responsibility (and expressly disclaims responsibility) for updating this FAQ to maintain current information or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any products, services or other matters described in this FAQ. Tanzu by Broadcom provides no assurances that any reported problems will be resolved by Tanzu by Broadcom, even if Tanzu by Broadcom elects to provide information with the goal of addressing a problem. ALL INFORMATION, SOFTWARE, PRODUCTS, MATERIALS, AND SERVICES PROVIDED IN THIS FAQ ARE PROVIDED “AS IS” AND “WITH ALL FAULTS” WITH NO WARRANTIES OR GUARANTEES OF ANY KIND. Tanzu by Broadcom EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, STATUTORY OR OTHER WARRANTIES, GUARANTEES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE AND NON-INFRINGEMENT OF PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS, AND WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Tanzu by Broadcom MAKES NO WARRANTY THAT THE INFORMATION IN THIS FAQ WILL MEET YOUR REQUIREMENTS OR THAT THIS FAQ WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR FREE OR THAT THE SERVICES WILL MEET (OR ARE DESIGNED TO MEET) YOUR BUSINESS REQUIREMENTS.
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