Scope of Support - Spring Cloud Gateway for VMware Tanzu
Article ID: 294492
Updated On:
Products
Issue/Introduction
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Resolution
In Scope
The following items are examples of tasks which are covered by Tanzu Support:
| In Scope | |
|---|---|
| Installation of Spring Cloud Gateway Tile | Yes |
| Usage & Configuration of Spring Cloud Gateway Tile & Services | Yes |
| Diagnosis of issues when using Spring Cloud Gateway | Yes |
| Production Spring Cloud Gateway Performance troubleshooting | Yes [1] |
| Bug reporting | Yes |
| Bug fix | Yes [2] |
Out of Scope
The following items are examples of tasks which are not covered by Tanzu Support:
| In Scope | |
|---|---|
| Performance analysis of target applications | No [1] |
| Debugging custom code/applications | No |
| Load/performance/stress testing of Spring Cloud Gateway | No [3] |
| Third-party or community projects and add-ons | No |
| Forked, modified or custom compiled versions of Spring Cloud Gateway | No |
| Best practices for application architecture, design, guidance | No [4] |
[1] - This covers troubleshooting of performance issues within Spring Cloud Gateway itself, not with target application (i.e. applications receiving requests from Spring Cloud Gateway).
[2] - Bug fixes are prioritized by Tanzu Engineering with input from Tanzu Support and our customers. There is no guarantee of an immediate fix & Tanzu Support retains the right to close out support tickets if a fix is not immediate.
[3] - Tanzu Support cannot help you with the direct performance or load testing of Spring Cloud Gateway (i.e. load testing outside of a production application context). Please direct direct performance testing efforts and results to the appropriate developer communities.
[4] - Tanzu Support cannot help you with the design and architecture of your application and microservices. Tanzu customers looking for help in this area should reach out to their PDE
Additional Information
Disclaimer
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