How to inform App Modernization Technical Account Management (AM TAM) of upcoming maintenance or upgrades for heightened awareness

Products

• VMware Tanzu Gemfire

Issue/Introduction

This article covers how to inform App Modernization Technical Account Management (AM TAM) of upcoming maintenance or upgrades for heightened awareness.

Resolution

App Modernization Technical Account Management Service offers a deep technical understanding of the VMware Tanzu product set including VMware Tanzu Application Service (TAS), VMware Tanzu Kubernetes Grid (TKG), and VMware Tanzu Data Services. We work closely with your VMware Tanzu platform and application development teams to deliver personalized services that meet your unique requirements.

Heightened awareness is a part of the App Modernization Technical Account Management (AM TAM) service but not a part of the normal premium support as described here: App Modernization Technical Account Management Service.

If you have any of the AM TAM tier services contracted, you can inform the TAM designated to you of upcoming events that needs heightened awareness. The TAM is responsible for:
 

• Registering the events to the internal VMware Tanzu calendar
• Sharing related notifications to the global support team.

Heightened awareness should not be informed using support tickets and is not available under general premium support.