Scope of Support for Upgrade Planner
Article ID: 293881
Updated On:
Products
Issue/Introduction
This document is not a legal document, see the disclaimer at the bottom. If you are looking for these official documents, please see Support Offerings, Support Terms and Conditions, and Support Lifecycle.
Upgrade Planner should be accessed via http://upgrade-planner.pivotal.io to be eligible for VMware Support.
The Upgrade Planner tool provides reliable upgrade plans for products running on VMware Tanzu Platform using product metadata found on Tanzu Network and information on Tanzu Docs. Go here for official documentation.
Environment
Resolution
Scope of Support - Tanzu Upgrade Planner
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[1] - Support will assist customers with accessing Diagnostic Reports within Ops Manager or using the OM cli.
[2] - Bug fixes are prioritized by Tanzu Engineering with input from Tanzu Support and our customers. There is no guarantee of an immediate fix & Tanzu Support retains the right to close out support tickets if a fix is not immediate.
[3] - Support will work with Tanzu Engineering and partner engineering teams when appropriate to communicate that there are no product releases compatible with customer target versions of the Tanzu Platform. There is no guarantee of an immediate release that is compatible with the Tanzu Platform & Tanzu Support retains the right to close out support tickets if a product release is not immediate.
Disclaimer
The Information in this FAQ is not promised or guaranteed to be correct, current, or complete and this FAQ may contain technical inaccuracies or typographical errors. Tanzu by Broadcom assumes no responsibility (and expressly disclaims responsibility) for updating this FAQ to maintain current information or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any products, services or other matters described in this FAQ. Tanzu by Broadcom provides no assurances that any reported problems will be resolved by Tanzu by Broadcom, even if Tanzu by Broadcom elects to provide information with the goal of addressing a problem. ALL INFORMATION, SOFTWARE, PRODUCTS, MATERIALS, AND SERVICES PROVIDED IN THIS FAQ ARE PROVIDED “AS IS” AND “WITH ALL FAULTS” WITH NO WARRANTIES OR GUARANTEES OF ANY KIND. Tanzu by Broadcom EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, STATUTORY OR OTHER WARRANTIES, GUARANTEES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE AND NON-INFRINGEMENT OF PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS, AND WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Tanzu by Broadcom MAKES NO WARRANTY THAT THE INFORMATION IN THIS FAQ WILL MEET YOUR REQUIREMENTS OR THAT THIS FAQ WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR FREE OR THAT THE SERVICES WILL MEET (OR ARE DESIGNED TO MEET) YOUR BUSINESS REQUIREMENTS.
Additional Information
Disclaimer
The Information in this FAQ is not promised or guaranteed to be correct, current or complete, and this FAQ may contain technical inaccuracies or typographical errors. Pivotal assumes no responsibility (and expressly disclaims responsibility) for updating this FAQ to maintain current information or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any products, services or other matters described in this FAQ. Pivotal provides no assurances that any reported problems will be resolved by Pivotal, even if Pivotal elects to provide information with the goal of addressing a problem. ALL INFORMATION, SOFTWARE, PRODUCTS, MATERIALS, AND SERVICES PROVIDED IN THIS FAQ ARE PROVIDED “AS IS” AND “WITH ALL FAULTS” WITH NO WARRANTIES OR GUARANTEES OF ANY KIND. PIVOTAL EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, STATUTORY OR OTHER WARRANTIES, GUARANTEES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE AND NONINFRINGEMENT OF PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS, AND WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, PIVOTAL MAKES NO WARRANTY THAT THE INFORMATION IN THIS FAQ WILL MEET YOUR REQUIREMENTS OR THAT THIS FAQ WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR FREE OR THAT THE SERVICES WILL MEET (OR ARE DESIGNED TO MEET) YOUR BUSINESS REQUIREMENTS.
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