Ops Manager fails when trying to create the BOSH Director VM because snapshot is missing from the vSphere stemcell

Products

• Operations Manager

Issue/Introduction

Ops Manager fails when trying to create the BOSH Director VM and 'create_vm' method responds with an error:

Creating instance 'bosh/0':
   Creating VM:
     Creating vm with stemcell cid 'sc-c4aa1f11-b4ca-5001-9e53-a9acf5eed70d':
       CPI 'create_vm' method responded with error: CmdError{"type":"Unknown","message":"The object[s] '\u003c[Vim.VirtualMachine] vm-123\u003e' should have the following properties: [\"snapshot\", \"datastore\"]\n, but they were missing these: #\u003cSet: {\"snapshot\"}\u003e\n.","ok_to_retry":false}
Exit code 1

Any stemcell that is uploaded by Ops Manager or BOSH Director has a snapshot called "initial". This snapshot is used when creating a new VM. If the snapshot has been deleted or an additional snapshot has been created, the clone operation fails.

Environment

Product Version: 2.10

Resolution

When a stemcell is uploaded by Ops Manager or BOSH Director, a snapshot called "initial" is created. This snapshot is used when creating a new VM.

If this snapshot has been deleted or an additional snapshot has been created, the clone operation fails.

To force Ops Manager to re-upload a stemcell and restart this process, follow these steps:

1. SSH the Ops Manager VM.

2. Back up the file, bosh-state.json:

sudo cp /var/tempest/workspaces/default/deployments/bosh-state.json /var/tempest/workspaces/default/deployments/bosh-state.json.backup

3. Edit the file, bosh-state.json, and locate the "stemcell": [] properties, then remove any lines between the square bracket.

4. Save the file and Apply Changes against the BOSH Director tile through the Ops Manager GUI.