"Unknown CPI error 'Unknown'" error and IP Conflict during BOSH Health Check in Ops Manager

Products

• Operations Manager

Issue/Introduction

BOSH tasks fails because of an IP address conflict. The IP address is not found in the IAAS or in BOSH via an orphaned VM.

Error: Unknown CPI error 'Unknown' with message 'Address 10.238.83.84 is in use.' in 'create_vm' CPI method (CPI request ID: 'cpi-466029')

Environment

Product Version: 2.10

Resolution

To avoid this error, remove the unknown IP address from ip_addresses table.

1. Log into the BOSH Database:

ssh -i bosh.key [email protected] (SSh to bosh- bbg creds from OpsMan)

2. Connect to the database:

cd /var/vcap/packages/postgres-10bin/
./psql -U vcap -h 127.0.0.1 -d bosh

3. Convert the IP addresses to a decimals and remove the IP address from the ip_addresses table. Use this convert tool if needed: https://www.ipaddressguide.com/ip

Select * from ip_addresses;

# Find the IP address decimal and its id

Delete FROM ip_addresses where id=150649;

4. Run Apply changes.