UAA error seen when sending a notification to everyone endpoint in PCF

Products

• Operations Manager

Issue/Introduction

Symptoms:

The following error is seen when sending a notification to everyone endpoint:

ubuntu@pivotal-ops-manager:~$ uaac curl https://notifications.system.example.com/everyone -k -X POST --data '{"kind_id":"system-going-down","text":"The system is going down while we upgrade our storage","html":"<h1>THE SYSTEM IS DOWN</h1><p>The system is going down while we upgrade our storage</p>","subject":"Upgrade to Storage","reply_to":"########.io"}' 
POST https://notifications.system.example.com/everyone 
REQUEST BODY: "{"kind_id":"system-going-down","text":"The system is going down while we upgrade our storage","html":"<h1>THE SYSTEM IS DOWN</h1><p>The system is going down while we upgrade our storage</p>","subject":"Upgrade to Storage","reply_to":"########.io"}"
 
500 Internal Server Error 
RESPONSE HEADERS: 
   Content-Length: 123 
   Content-Type: text/plain; charset=utf-8 
   Date: Thu, 07 Jul 2016 02:59:19 GMT 
   X-Cf-Requestid: 71771fc1-25db-####-####-0f5b81caa366 
   Connection: close 
RESPONSE BODY: {"errors":["UAA Failure: 401 {\"error\":\"invalid_token\",\"error_description\":\"Invalid token (could not decode): \"}"]}

 

Environment

Cause

There is an issue with this version of the Notifications API when it is sent to everyone.

 

Resolution

The workaround would be to enumerate all org levels and send an org-level email. The steps to do that can be found in this article, Send a notification to an organization.

Here is an example at the org level:

ubuntu@pivotal-ops-manager:~$ uaac curl https://notifications.system.example.com/organizations/68e6113f-f5bd-####-####-63107f91964b -k -X POST --data '{"kind_id":”system-going-down","text":"The system is going down while we upgrade our storage","html":"<h1>THE SYSTEM IS DOWN</h1><p>The system is going down while we upgrade our storage</p>","subject":"Upgrade to Storage","reply_to":"[email protected]"}'
POST https://notifications.system.example.com/organizations/68e6113f-f5bd-####-####-63107f91964b
REQUEST BODY: "{"kind_id":"system-going-down","text":"The system is going down while we upgrade our storage","html":"<h1>THE SYSTEM IS DOWN</h1><p>The system is going down while we upgrade our storage</p>","subject":"Upgrade to Storage","reply_to":"#######.io"}"

200 OK
RESPONSE HEADERS:
  Content-Length: 371
  Content-Type: text/plain; charset=utf-8
  Date: Thu, 07 Jul 2016 06:15:12 GMT
  X-Cf-Requestid: 82f7ec94-90ca-####-####-1087b52b93e1
  Connection: close
RESPONSE BODY:
[{"status":"queued","recipient":"11fc6635-0a06-####-####-6931fc50c830","notification_id":"ccb99ff7-b330-####-####-6a2d2036abe4","vcap_request_id":"57deedd8-7b0c-####-####-e075a6ca18d8"},{"status":"queued","recipient":"3714f579-920f-####-####-f6912b94fbb5","notification_id":"4bc36585-5653-####-####-7a716bb9c625","vcap_request_id":"57deedd8-7b0c-####-####-e075a6ca18d8"}]

Please note that in the version API 2.0 of notifications, the “everyone” endpoint feature will be removed.