Operations Manager Export Fails with 500 Error and "No such File or Directory - getcwd" message in the Logs

Products

• Operations Manager

Issue/Introduction

Symptoms:

Performing an Ops Manager export of the installation settings results in the following error:

No webpage was found for the web address: https://opsman.<DNS>/500.html
HTTP ERROR 404

 In the /tmp/logs/production.log file for the Ops Manager VM, you see the following errors:

Started POST "/export" for 96.81.54.241 at 2017-02-15 17:07:40 +0000
 Processing by ExportController#create as */*
 Valid UAA token
 Exception caught via rescue_from (code 500):
 (See app/controllers/application_controller.rb)
 Cannot load `Rails.application.database_configuration`: No such file or directory - getcwd 
/home/tempest-web/tempest/web/vendor/bundle/ruby/2.2.0/gems/activesupport-4.2.7.1/lib/active_support/dependencies.rb:274:in `require' 
/home/tempest-web/tempest/web/vendor/bundle/ruby/2.2.0/gems/activesupport-4.2.7.1/lib/active_support/dependencies.rb:274:in `block in require' 
/home/tempest-web/tempest/web/vendor/bundle/ruby/2.2.0/gems/activesupport-4.2.7.1/lib/active_support/dependencies.rb:240:in `load_dependency'   

 

Environment

Resolution

The resolution to this is to simply restart the Ops Manager VM. You can do this by either of the following two ways:

• Restart the Ops Manager VM within the IaaS.
• Remoting into the VM via ssh and running sudo reboot.