Ops Manager warns improperly of PING failures
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Ops Manager warns improperly of PING failures

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Article ID: 293513

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Updated On:

Products

Operations Manager

Issue/Introduction

When you are running any version of Operations (Ops) Manager 1.11.x or 1.12.0, you will see the following error when trying to "Apply Changes".

Cause

Due to hardening that was performed on the Ops Manager VM, access to the `ping` command by the Ops Manager UI is no longer allowed. This causes the ICMP check to always fail on Ops Manager. This failure happens regardless of the network and its support for ICMP.

Resolution

Workaround:

  1. Go to Ops Manager Director
  2. Go to Settings
  3. Go to Create Network and to Verification Settings
  4. Disable Enable ICMP checks by deselecting the box.

Pivotal will investigate further and fix this issue in a future release.

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