No Metrics seen in the Pivotal Cloud Foundry Metrics UI with the Charts Stuck at "loading data"
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No Metrics seen in the Pivotal Cloud Foundry Metrics UI with the Charts Stuck at "loading data"

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Article ID: 293487

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Updated On:

Products

Operations Manager

Issue/Introduction

Symptoms:

There is a loading data message, and the metrics never populate. See example below:

 

Environment


Cause

One possible cause for this issue is that the worker-app-dev queries MySQL to retrieve metrics and events for the period specified in the UI. There are times when the worker-app-dev has not been able to subscribe to the updated job channels on Redis. Typically, this occurs when a change has been made to the Pivotal Cloud Foundry Metrics deployment.

 

Resolution

In order to get past this particular issue, perform the following steps:

  1. Log into your CF CLI<
  2. Run cf target -o system -s metrics-v1-2
  3. Run cf restart worker-app-dev
  4. Once worker-app-dev has restarted, refresh the Pivotal Cloud Foundry Metrics UI, and Metrics should appear again

 


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