Workload: Upstream Request Timeout

Products

• Carbon Black Cloud Workload

Issue/Introduction

• Unable to enable Carbon Black plugin
• Appliance-worker.log:

2021-02-17 21:23:09.145 [DEBUG] [http-nio-3020-exec-3] [c.v.c.a.a.s.i.PluginURL]: Cloud url https://defense-prod05.conferdeploy.net did not match with plugin https://prod.cwp.carbonblack.io
2021-02-17 21:23:09.145 [DEBUG] [http-nio-3020-exec-3] [c.v.c.a.a.s.i.PluginURL]: Cloud url https://defense-prod05.conferdeploy.net did not match with plugin https://prod.cwp.carbonblack.io
2021-02-17 21:23:09.145 [DEBUG] [http-nio-3020-exec-3] [c.v.c.a.a.s.i.PluginURL]: Cloud url https://defense-prod05.conferdeploy.net did not match with plugin https://prod.cwp.carbonblack.io
2021-02-17 21:23:09.146 [DEBUG] [http-nio-3020-exec-3] [c.v.c.a.a.s.i.PluginURL]: Cloud url https://defense-prod05.conferdeploy.net did not match with plugin https://prod.cwp.carbonblack.io
2021-02-17 21:23:09.146 [DEBUG] [http-nio-3020-exec-3] [c.v.c.a.a.s.i.EnvoyXDSServiceImpl]: PluginURLEnum PROD05

 

Environment

• Carbon Black Cloud Console: All Versions
  • Workload

Cause

The Plugin URL https://prod.cwp.carbonblack.io is not allowed in the environment

 

Resolution

Allow the Plugin URL https://prod.cwp.carbonblack.io access to the environment 

Additional Information

https://community.carbonblack.com/t5/Knowledge-Base/Workload-How-to-Manually-Collect-Appliance-Logs/ta-p/97812