Endpoint Standard: Attended sensor upgrade occasionally shows 'Files In Use' pop up

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• A pop up with below message is seen:

Files in Use- Some files that need to be updated are currently in use.

• The upgrade wizard seems to be stuck at 'Validating Install'

Environment

• Endpoint Standard (Formerly CB Defense) Sensor: All Supported Versions
• Microsoft Windows: All Supported Versions

Cause

The MSI Restart manager times out, prompting the 'Files in Use' dialog to give user a chance to close apps

Resolution

• This is resolved as of Sensor Versions 3.6.0.2127 & 3.7.0.1253

Additional Information

Workaround:
Choose the "Ignore" option available in the "Files in Use" pop up