How can the sensor be downgraded?

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

How can a sensor be downgraded to a previous version?

Environment

• Carbon Black Cloud Sensor (formerly PSC): All Versions prior to 3.7
  • Endpoint Standard (Formerly CB Defense)
  • Enterprise EDR (Formerly CB ThreatHunter)

Resolution

• There is no automatic feature to downgrade a sensor to a previous version. Instead, the current sensor version must be uninstalled and the previous sensor version re-installed
  • How to Uninstall Windows Sensor

Additional Information

When a sensor is uninstalled, all logs and current data gathered on that sensor version will be lost