Carbon Black Cloud: Bulk Update of Sensors from Console Completes with 0 Sensors updated

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Bulk upgrade of sensors never occurs
• Sensor Update Status jobs show 0 sensors in the job while processing and will complete with 0 sensors
• Job shows as pending before completing with 0 Updates after 5 - 10 minutes
• Typically observed when updating hundreds/thousands of endpoints across multiple operating systems, i.e. Windows and macOS
• Console and logs do not show any errors

Environment

• Carbon Black Cloud Console: April 2022 (0.77) Release and Higher
• Carbon Black Cloud Sensor: All Supported Versions
• Microsoft Windows: All Supported Versions
• Apple macOS: All Supported Versions
• Linux: All Supported Versions

Cause

A regression in how sensors are queried on the backend causes the query to come back empty - DSER-40469

Resolution

This was fixed via a back-end update on June 14th, 2022.

Additional Information

If the issue persists, contact Carbon Black Technical Support