Hosted EDR: Users page loads, but users are missing
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Hosted EDR: Users page loads, but users are missing
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Article ID: 292055
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Updated On: 09-13-2020
Products
Carbon Black EDR (formerly Cb Response)
Issue/Introduction
Users page loads with no user information or shows users with expired invites
From browser console log:
jquery-2.1.3.min.js:4 GET https://cbcloud.sg/api/pub/v1/servers/<server_name>/users 500 (INTERNAL SERVER ERROR)
From har capture (cbcloud.sg.har):
"response": {
"status": 500,
"statusText": "INTERNAL SERVER ERROR",
"httpVersion": "HTTP/1.1",
"headers": [
Environment
Hosted EDR: All Versions
Access URL ends in .sg
Cause
Carbon Black is currently investigating this issue
Resolution
Carbon Black is investigating a solution
This article will be updated once a solution is applied