Hosted EDR: Users page loads, but users are missing

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• Users page loads with no user information or shows users with expired invites
• From browser console log:

jquery-2.1.3.min.js:4 GET https://cbcloud.sg/api/pub/v1/servers/<server_name>/users 500 (INTERNAL SERVER ERROR)

From har capture (cbcloud.sg.har):
"response": {
"status": 500,
"statusText": "INTERNAL SERVER ERROR",
"httpVersion": "HTTP/1.1",
"headers": [

Environment

• Hosted EDR: All Versions
• Access URL ends in .sg

Cause

Carbon Black is currently investigating this issue

Resolution

• Carbon Black is investigating a solution
• This article will be updated once a solution is applied