CB Defense: Sensor Not Being Deleted Automatically Per Sensor Setting

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Sensor Setting 'Delete sensors that have been deregistered for' is enabled (Endpoints page, Sensor Options > Sensor Settings)
• Deregistered devices showing on Endpoints page with deregistered date in excess of 'Delete sensors that have been deregistered for' setting
• Deregistered Sensors can still be manually deleted

Environment

• CB Defense PSC Console: January '19 Release (0.44 and Higher)
• CB Defense Sensor: All Versions
• Microsoft Windows: All Supported Versions
• Apple macOS: All Supported Versions

Cause

Backend issue trying to delete devices

Resolution

Fix will be provided under DSER-13914

Additional Information

Temporary Workaround

Delete Sensors manually: https://community.carbonblack.com/t5/Knowledge-Base/Cb-Defense-How-To-Manually-Delete-Uninstalled-Deregistered/ta-p/33994