PSC: MAC address displays as null or zeroes for Windows endpoints

Products

• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

Pulling Device data via the Carbon Black Cloud Devices API returns invalid data for MAC Address

Examples
"macAddress":"000000000000"
"macAddress":null

Environment

• Carbon Black Cloud Devices API: v6
• PSC Sensor: All Versions
  • CB Defense
  • CB ThreatHunter
• Microsoft Windows: All Supported Versions

Cause

Sensor issue

Resolution

This issue is being tracked under DSEN-4585 and will be made available in a future version of the Sensor.

Please open a case with Carbon Black Technical Support if this issue is encountered

Additional Information

This was also true on the v3 CB Defense Devices API (integrationServices/v3/device/) which has been deprecated